At Colo.zip, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy within 30 days of the original purchase date. Please read the following guidelines and instructions to initiate a return:
**1. Eligibility for Returns:**
- Products must be in their original, unused condition.
- All original packaging, tags, labels, and accessories must be included with the returned item.
- Products showing signs of use, wear, or damage will not be eligible for a return.
- Personalized or custom-made items may not be eligible for return unless they are defective or damaged.
**2. Initiation of Return:**
- To initiate a return, please contact our customer support team at email@example.com.
- Provide your order number, the name of the item(s) you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
**3. Return Shipping:**
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping method to ensure the safe and timely return of the product(s).
- If the return is due to our error or a defective product, we will provide a prepaid shipping label.
**4. Inspection and Approval:**
- Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
- If the return is approved, we will process the refund or exchange based on your preference.
**5. Refunds and Processing Time:**
- Approved refunds will be processed to the original payment method within 7-10 days of receiving the returned product.
- The processing time for refunds may vary depending on your financial institution.
- If you wish to exchange an item for a different size, color, or variant, please specify your request when contacting our customer support team.
- Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.
**7. Non-Returnable Items:**
The following items are not eligible for return:
- Items purchased beyond the 30-day return window.
- Personalized or custom-made items (unless defective or damaged).
- Items not in their original condition or missing original packaging and accessories.
**8. Damaged or Defective Products:**
- If you receive a damaged or defective product, please contact us immediately.
- Provide details and photographic evidence of the damage or defect, and we will assist you with a replacement or refund.
**9. Policy Changes:**
Colo.zip reserves the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
If you have any questions or concerns regarding our Return Policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience is enjoyable and satisfactory. Thank you for shopping with Colo.zip!